By This bestseller by Marketdata examines the $15 billion business of debt collection agencies. Complaints by consumers about harassment by collectors still exists and tops the list of complaints to the FTC.
Federal and state regulations have reduced recovery rates, resulting in slow growth. However, the Covid-19 pandemic really didn’t hurt this business, as consumers used stimulus payments and enhanced unemployment benefits to pay down their debts in 2020.
Collections is a fragmented business of 3,200 mostly small firms. Industry consolidation continues, and the business has become attractive to investors.
Technology such as artificial intelligence is making firms more efficient. Collections is moving off-shore and the outsourced IRS debt market has grown.
The study examines industry revenues/growth, consumer debt trends and demand factors, extensive operating ratios, etc. Covers national revenues/growth (2002-2017 actual, 2019, 2020, 2021 estimates, 2022 & 2025 forecasts), exhaustive Census data industry operating ratios (national, state, city). The study examines consumer debt and bankruptcy trends, major market segments and more.
Includes a Reference Directory of industry trade associations, magazines, reports and other sources.
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