By June 5, 2025-Chicago-Commercial Collection Agencies of America is proud to announce the appointment of Conrad
Ragan to the Independent Standards Board effective immediately.
Ragan was recently approved by his Standards Board peers. “We are grateful that Conrad has joined the Board,
which consists of accomplished business professionals who represent all facets of the accounts receivable management
arena. Board members include collection agency principals, creditors’ rights attorneys, bankruptcy attorneys,
business consultants, controllers, certified public accountants, credit managers, industry trade association officers and
chief financial officers,” commented Christine Hickey, Chair of the Independent Standards Board.
The esteemed Board is charged with the creation, review and amendment of certification requirements which are
met by each member agency to earn and maintain Commercial Collection Agencies of America’s Certificate of
Accreditation and Compliance. The Board has created an unparalleled certification program, by promulgating
rigorous requirements, making the program the platinum standard in the industry and recognized by credit
grantors worldwide.
Ragan, a director with Alvarez & Marsal’s North American Commercial Restructuring practice, brings twenty (20)
years of corporate credit and lending experience in both large corporate and large financial institutions. Prior to
joining A&M, Mr. Ragan spent more than ten (10) years as a Director with PepsiCo, where he led PepsiCo’s
corporate credit risk management team.
When asked about serving on the Board, Ragan commented, “I’m thrilled to join the Independent Standards Board
and support its crucial work within the commercial collections industry. I look forward to contributing my experience
to help uphold the high standards that guide the industry, and to collaborating with fellow leaders to drive excellence
in commercial collections.”
Ragan also sits on the Board of Trustees of Credit Research Foundation, an organization which supports
professionals in the Credit, Accounts Receivable and Revenue Cycle Management industry, and focuses on
education. Both associations often collaborate through a Platinum Partnership. When learning about Ragan’s
appointment, Matt Skudera, CRF’s President and Chief Operating Officer and Independent Standards Board Vice
Chair commented, “Conrad brings to the Standards Board a unique background that weaves together both
governance and operability as his business success has led large scale operations in the public domain. Conrad will
quickly become a valued asset to the Standards Board with his insight and tenured experience driving a control
environment that balances business needs and assurity of brand and client protection. “
To achieve its critical role, the Independent Standards Board meets virtually throughout the year and in person
once per year.
To review the certification program of Commercial Collection Agencies of America and obtain a list of certified
agencies, please visit www.commercialcollectionagenciesofamerica.com.
To contact the Commercial Collection Agencies of America, email Executive Director,
Annette M. Waggoner at awaggoner@commercialcollectionagenciesofamerica.com
