By TransUnion (NYSE: TRU) has released its sixth annual debt collections report, revealing that 52% of debt collection companies experienced increased account volumes in the past 12 months. While 62% expect better financial positions next year, companies face challenges with decreased collectability since 2020 and rising concerns about data security and compliance.
The report highlights significant technological investments, with AI adoption growing from 11% in 2023 to 18% in 2024. Top AI applications include account segmentation (57%), payment outcome prediction (57%), and self-service negotiations (56%). Traditional communication methods remain dominant, with letters (87%) and telephone calls (86%) leading, followed by email (74%). Notable trends include a 24% decline in credit bureau data furnishing and increased adoption of online payment portals, rising from 79% to 88%, with 25% of companies collecting over 40% of payments through this channel.
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